Returns & refunds

Return window

You may request a return for any product within three months after the date it was delivered. There are no product-category or final-sale exclusions under this policy. This policy supplements, and does not replace or restrict, any longer or additional mandatory consumer right that applies where you live.

How to start a return

Email 18927585207@163.com with the order number, the product or products being returned, and the reason for the request. A reason helps us improve but is not required to exercise a right to return under this policy. We will reply with the return instructions and seller-paid shipping arrangement.

Please contact us before sending anything. This allows us to identify the parcel and provide an appropriate tracked return method. Do not send a return cash-on-delivery unless we have expressly authorized that method.

Return address

Authorized returns are sent to Room 411, No. 2 Huitong 2nd Street, Hengli Town, Nansha District, Guangzhou, Guangdong, China (广州市南沙区横沥镇汇通二街2号411房). Follow the instructions in our authorization message so the parcel can be matched to the order.

Return shipping

Wink & Weave pays the reasonable tracked return-shipping cost. We will arrange the paid method or provide written reimbursement instructions before shipment. Keep the carrier receipt and tracking information until the refund is complete.

Incorrect, damaged, or defective products

If an item is incorrect, damaged in transit, defective, or materially different from its listing, contact us as soon as practical and include clear photos when available. Photos are requested to help us resolve the issue and carrier claim; they do not limit mandatory legal rights. We will provide an appropriate remedy, including refund, replacement, or another remedy required by law.

Exchanges

Contact us if you prefer an exchange. An exchange depends on current color and size availability. If the requested replacement is unavailable, we will process the return for a refund instead. Return shipping remains seller-paid.

Refunds

We initiate the refund to the original PayPal payment method after the returned parcel is received. We will email confirmation when the refund is submitted. PayPal, the card issuer, or the customer’s bank controls the time needed for the credit to appear after we initiate it.

If we cancel an order before dispatch or cannot fulfill an accepted order, a refund will be returned to the original payment method without requiring a product return.

Contact

Return and refund requests may be submitted at any time to 18927585207@163.com. Include the order number so we can locate the purchase promptly.