Shipping

Where we ship

Wink & Weave accepts orders for destinations worldwide where Yanwen, PayPal, applicable trade rules, and local law permit delivery. We may be unable to serve a destination, address type, or product route because of carrier coverage, sanctions, import restrictions, safety requirements, or other legal limits. If we cannot fulfill an accepted order, we will cancel it and return the payment to the original payment method.

Ship-from address

Orders are dispatched from Room 411, No. 2 Huitong 2nd Street, Hengli Town, Nansha District, Guangzhou, Guangdong, China (广州市南沙区横沥镇汇通二街2号411房).

Processing and delivery estimates

We normally prepare an order for dispatch within 2–3 days after PayPal confirms payment. The estimated delivery window is 7–14 days after dispatch. These are estimates rather than guaranteed arrival dates. Customs reviews, destination conditions, peak seasons, weather, local-carrier operations, and events outside our reasonable control may cause delays.

If we become aware of a material dispatch delay, we will contact you using the details supplied with the order and explain the available options, including cancellation and a full refund where required by law.

Shipping cost, duties, and taxes

Standard shipping is free. The seller bears the standard shipping charge and applicable duties, import taxes, and sales taxes for accepted orders. Customers are not expected to pay an additional standard delivery, duty, import-tax, or sales-tax charge.

If a carrier or authority unexpectedly asks you to pay an import charge, contact us before paying or refusing the parcel. Send the order number and supporting document to 18927585207@163.com so that we can arrange payment or reimbursement where legally permitted.

Tracking

Yanwen provides tracked delivery. We will send the tracking reference to the email address associated with the order once it becomes available. Tracking scans may take time to appear after dispatch and may be handed over to a local carrier for final delivery.

Address changes

Check the delivery address carefully before paying. If a correction is needed, email 18927585207@163.com immediately with the order number and complete corrected address. We will try to update an order that has not been dispatched, but we cannot guarantee a change once processing or carriage has begun.

Delayed, lost, or damaged parcels

For a parcel that is materially overdue, shown as delivered but not received, visibly damaged, or missing contents, contact us with the order number, tracking reference, and any useful photos. We will investigate with the carrier and provide the remedy required by applicable law, which may include replacement or refund. Please do not discard damaged packaging until the claim is resolved.

Contact

Shipping questions may be sent at any time to 18927585207@163.com. Email requests are accepted around the clock, although an immediate response is not guaranteed.